Crisis support action plan – MHFA

Mental Health First Aid is an accredited training programme in the UK ( MHFA uses the 5-step Action Plan called ALGEE to support people approaching crisis. Please note you don’t need to follow each step go provide support – each person will be different.


A – Approach, assess for risk of suicide or harm. Try to find a suitable time or place to start the conversation with the person, keeping their privacy and confidentiality in mind. If the person does not want to confide in you, encourage them to talk to someone they trust.

L – Listen nonjudgmentally. Many people experiencing a challenge or distress want to be heard first, so let the person share without interrupting them. Try to have empathy for their situation. You can get the conversation started by saying something like, “I noticed that …” Try to be accepting, even if you don’t agree with what they are saying.

G – Give reassurance and information. After someone has shared their experiences and emotions with you, be ready to provide hope and useful facts.

E – Encourage appropriate professional help. The earlier someone gets help, the better their chances of recovery. So, it’s important to offer to help this person learn more about the options available to them.

E – Encourage self-help and other support strategies. This includes helping them identify their support network, programs within the community, and creating a personalized emotional and physical self-care plan.


Discussion – revisit the roles that different professionals may play in crisis intervention


Roles of different professionals:

  • Psychiatrist;
  • Psychologist;
  • Nurse;
  • Peer worker;
  • Social worker.